We aim to offer our members high-quality service each and every time you contact us. We can only do this with your help. If we have let you down, please tell us.
We treat complaints very seriously and, therefore, we ask that you tell us about your experience. Please write to us, or send a message to us, or arrange a meeting with the Office Manager.
A copy of our complaints policy and procedure can be downloaded here.
If you are still unhappy
We want to resolve any complaint quickly and to everyone’s satisfaction. However, if you are dissatisfied with the outcome after taking your complaint through our complaints procedure, you can take your complaint to the Financial Ombudsman Service.
Before you take your complaint to the Ombudsman you must have tried to resolve your complaint through our internal complaints procedure.
Further information is available from the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Tel 0845 080 1800 Web www.financial-ombudsman.org.uk