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Smartphone app

Stirling Credit Union is now part of Scotwest!

Stirling Credit Union is now part of Scotwest, one of Scotland’s leading credit unions.

You can find out more about the merger here: https://www.stirlingcreditunion.co.uk/news?article=25

If you are not already a Stirling Credit Union member you can join Scotwest and find out more about the credit union here: https://www.scotwest.co.uk/stirling-credit-union

You can find out more about Scotwest online banking and mobile app here: https://www.scotwest.co.uk/about/online-banking/ 

The following information is for existing Stirling Credit Union Members only:

Our new web app provides mobile banking. Using your smartphone or tablet, you can:

• View your account details at any time, on any day.
• Check your balances and transactions.
• Request statements.
• Transfer money between your accounts and make payments.
• Check your loan, including last payment date.
• Apply online for a new loan (coming soon!).
• Amend personal details.

Our web app runs on IOS (Apple), Android and Windows mobile devices. See below for how to bookmark it on your mobile device.

Registering for Mobile Banking

1. From your smartphone or tablet, simply tap "Login / Register" on our website. (Clicking the same option on a PC - a desktop or laptop - will take you to our members' area, which is better suited to larger screens).
2. The first time you visit the web app, you will need to tap "Register", which you'll find at the bottom of the welcome screen.
3. Complete the single-screen registration form and tap "Register" again. 

Once your registration request has been approved (during office hours), you're all set for any time mobile banking!

Alternatively, you can register for mobile banking on a PC (desktop or laptop) by clicking here.

Note: Although you can access this service and register from a PC, it'll look much better on a smartphone!

Making it easy to use

1. Register for mobile banking.
2. Bookmark our app to create an easy-to-use icon on your mobile device's home screen (see below).
3. When your registration has been approved, the first time you log on you'll need to enter your member number together with additional security information. 
4. If you select "Remember me" then, on subsequent logins you will only need to enter characters from the passcode you created at registration. 

To bookmark on IOS (Apple devices)

1. On your device, tap this link - it will take you to our web app.
2. At the bottom of the screen (for iPad, top left) tap the "share" icon
3. Find and select the option, "Add to Home Screen".
4. When prompted, name the icon "Stirling CU".
5. In the future, to access our web app, find and tap the icon "Stirling CU" on your phone or iPad's home screen.

 To bookmark on Android devices

1. On your device, tap this link - it will take you to our web app.
2. Press the menu button on your phone and click on “Add bookmark.”
3. When prompted, name the icon "Stirling CU" and save the bookmark in the Home folder.
4. Tap and hold on the bookmark icon on the top right.
5. Scroll down the list of bookmarks - press and hold "Stirling CU".
6. Select the option to “Add shortcut to home.”
7. In the future, to access our web app, find and tap the icon "Stirling CU" on your phone's home screen.

A note for the technically-curious!

You might be wondering why our app doesn't need to be downloaded from Apple's or Google's stores and why you need to bookmark it manually.

The reason for these differences is that ours is an example of a new breed of "web app", whereas apps downloaded from Apple's "App Store" and Google's "Play Store" are called "native apps".

We won't go into too much detail here but, in summary, the older style native apps are more expensive to develop, maintain and publish. They also need to be updated regularly, using software downloads to your mobile device. 

We decided to provide a secure web app, which runs in your device's browser. Simply bookmark it to add its icon to your smartphone desktop. 

When you open up our web app, you'll always be running the most up-to-date software - once bookmarked, there's no need for updates and downloads!